Frequently asked questions
Quick answers about orders, warranty, payment and support.
Orders & delivery
How do I get my order?
Once your payment is confirmed, we prepare your order and send it to you by email, Telegram or WhatsApp, using the details you gave at checkout.
When will I get my order?
We start preparing your order as soon as your payment is confirmed and deliver it fast. Need an update? Message us on Telegram or WhatsApp anytime.
Do I need an account to order?
No. You can check out as a guest. An account just keeps all your orders in one place.
How do I check my order status?
Message us your order number on WhatsApp or Telegram. If you have an account, you can also see your orders under My account.
Warranty & refunds
What if it stops working?
Every purchase has a warranty for its full subscription term. Send us your order number and a screenshot of the problem, and we will fix or replace it free of charge.
Can I cancel or get a refund?
You can cancel within 48 hours as long as nothing has been delivered yet. Delivered digital products cannot be refunded, but they stay covered by our free replacement for the full plan. Read our Refund Policy.
Are your products genuine?
Yes. We work with trusted suppliers, and every order is checked before we send it to you.
Payment
How do I pay?
Checkout accepts crypto. Want to pay with a gift card instead? Message our support and we will set it up for you.
Support
How do I contact support?
Email support@kingkeys.net, message @keysking on Telegram or WhatsApp +1 (479) 890-1372. Include your order number so we can help faster.
Not sure which plan to pick?
Tell us what you need and we will point you to the right plan before you pay.
Still have a question?
Message us and a real person will reply.